Enterprise MCP platform for airlines

One of the first enterprise MCP (Model Context Protocol) platforms in the world: an airline’s core services — flight search, booking details, baggage tracking, promotions, city guides — exposed directly to AI assistants, with branded interactive cards rendered inside the chat via MCP Apps.

First deployment: Turkish Airlines. In May 2025 it became the first airline with an MCP server; today the platform is live in production on both Claude and ChatGPT, and Turkish Airlines was the first airline in Anthropic’s Claude connector directory. The server launched with 14 tools and has grown past 20 — every new tool ships to both platforms simultaneously, because the backend is built once on the open protocol.

My role: I lead the Digital Lab, the research team that designed and shipped the platform — from the first prototype through directory review to production, including the architecture (stateless Streamable HTTP, OAuth 2.1, existing airline APIs as the safety boundary) and the chat-native UI work on MCP Apps.

Trust is designed in, not disclaimed: the public tools are anonymous by design, identity uses the same PNR-plus-surname boundary as web manage-booking, the vast majority of tools are read-only, and payment always completes on turkishairlines.com.

Read the thinking behind it:

• Chat Is the New Booking Engine — the keynote essay on why airlines must own their AI presence
• Building Chat-Native UI with MCP Apps — the production guide, from architecture to directory review
• One Backend, Every AI Agent — what the connector-directory launch proves about distribution